Frequently Asked Questions

What types of virtual assets do you investigate?

 

We can investigate all blockchain-based assets included in Blockchain's market leading coverage, these includes BTC, ETH, ERC20 Tokens, XRP, LTC, BCH, NEO and DASH with more coming. Investigating claims involving anonymous coins may be challenging but possible.

What is the goal of the Regain Crypto?

 

The mission of this project is to offer the first and the largest crypto regain solution by providing the potential for billions of dollars in misappropriated cryptocurrency to be effectively and legally regained.

What was the main idea behind creating the Regain Crypto project?

 

There has been no end-to-end effective solution in the public market for pursuing the rights of victims of cryptocurrency-related frauds. The early stage, cross-border character, scale, and new technological complexity of blockchain has hindered efforts of victims and law enforcement. Regain Crypto uses the combination of fit for purpose technology, operational processes, experience and capabilities to effectively recover misappropriated virtual assets.

What evidence should I provide if I sent my cryptocurrency to a scammer?

 

Please provide us with the screenshot from your wallet showing your regular address; transaction history; address of the hacker (if possible); hash of the transaction (if possible); full correspondence with the scammer (if possible); statements from police or other competent authority (if possible) and any other materials that may help us to evaluate your case. We may request further evidence in the course of our investigation.

What evidence should I provide if my cryptocurrency is blocked on an exchange and I cannot withdraw it?

 

Please provide us with the screenshots from the cryptocurrency exchange website showing your deposit address, name of the exchange, identity details (name, surname, email address, phone number); information about the balance account; the full correspondence with the exchange support relating to your blocked cryptocurrency, and any other material that may help us to evaluate your case. We may request further evidence in the course of our investigation.

 

What are the parameters you look at to see if it is viable to follow up on the scammed funds? I.e. Is there a minimum threshold?

We evaluate each case individually. The parameters considered in prioritization of cases relate to the feasibility of recovery, number of victims and value of claims. The feasibility of recovery depends on various factors such as the jurisdictions involved, cooperation with law enforcement, a number of different blockchain protocols involved. There is no pre-set minimum threshold, andwe will do our best to provide support for victims even when a class action or other coordinated proceeding is not possible.

How much can I receive?

 

We will do our best to recover the full value of your loss. However, the success depends on multiple factors such as number of other claims related to the case, such as the legal jurisdictions and law enforcement involved.

What percentage success fee do you charge on the return of the funds? Does this vary for different amounts?

 

The amount of success fee will be evaluated individually for each case and is dependent mostly on the estimated costs of the investigation and any necessary legal proceedings. It may be possible for us to lower any fee, for example where your claim can be combined as part of a classaction, or where other legal financing options are available.

What is the price of the service?

We will prepare a custom offer and agreement for your case. The fee will typically be payable from the value of recovered assets, and may be dependent on such factors as:

  •  value of the stolen crypto;
  •  location;
  •  jurisdictions involved;
  •  cooperation of other relevant parties; and
  •  chance of recovery.

What does it mean when you mark a scammer/hacker’s address as “high-risk” in your database? (“With regards to the evidence you provided about illicit activity, we marked described scammer’s/hacker’s address as high-risk in our database.”)

 

We continuously manage our internal database, by defining addresses from the variety of blockchains based on on-chain and off-chain data. An “illicit address” is the one that our database suggests us linked to illegal activity such as hacking, scaming, phishing etc. Where we mark a scammer/hacker’s address as “high-risk,” this allows us to conduct a deeper analysis of illicit crypto flows, and to better trace the paths of outgoing crypto funds, through transaction tracking on our AML Platform.

Can you follow up multiple cases, as I was scammed for different sites and different addresses?

Can you follow up multiple cases, as I was scammed for different sites?

 

Our technology allows us to detect the source and destination of misappropriated funds, which allows us to examine multiple cases at the same time. However, forensic investigations and legalactions are complicated multi-phase processes, and we will need to prioritize the cases.

What does it mean that illicit address was added to the database? (“With regards to the evidence you provided about illicit activity, we marked described scammer’s/hacker’s address as high-risk in our database.”)

 

We continuously manage our internal database, by defining addresses from the variety of blockchains based on on-chain and off-chain data. With regards to that case, “illicit address” in general, is the one linked to the illegal activity such as hacking, scaming, phishing etc. By messaging about adding the address to the database we mean the one which affects you on being a victim, not yours. Provided address impacts in our investigation by allowing us a deeper analysis of illicit flows and settling the paths of the outgoing money, through transaction tracking on our AML Platform.

How do I report the case and what is the process of submitting a claim?

 

The whole claims process consists of 6 simple steps:

1.  First, submit your email.

2.  Register a claim and give us some time to conduct an initial feasibility assessment. During that time, we will decide whether we can assist you in the recovery of your stolen crypto.

3.  Next, we will sort all claims in order to recognize the recovery potential, and any potential efficiencies between claims, and to minimize the costs.

4.  If we accept your claim for progression, we will then provide you with an offer and an agreement.

5.  Once you have accepted our offer and entered the agreement, we will initiate recovery of the stolen funds. This will involve tracking the misappropriated funds, collecting the evidence in support, and cooperating with appropriate law enforcement and legal offices.

6.  Finally, if our recover efforts are successful, we will transfer the appropriate amount of any recovered funds to your account, in accordance with the terms detailed in the agreement.

How does the process look in practice?

 

There are many different types of fraud, each with different characteristics; therefore our initial review of your claim request requires significant upfront analysis. After you submit a Regain Crypto claim, our analysts investigate each case in terms of data compliance. Where any crucial information/documentation if missing, we will reach out to you to obtain additional evidence. The operating process is adjusted to the type of fraud and includes tracking and evidencing misappropriated funds, reaching to other victims of the same fraud, creating and filing a class action or other legal proceeding, onsite investigation, screening of computers and servers, supporting law enforcement activities, conducting interviews and other business intelligence inquires, and assets tracking and recovery.

Do you investigate all claims?

 

We go through all claims in order to identify the cases with the greatest chance of being successfully resolved. However, even individual cases may lead to capture of scammers or hackers in the future. Our sorting methodology allows us to catalogue issues with maximum recovery potential. The final case acceptance depends on many factors such as:

  • Number and value of all claims gathered;
  • Minimum threshold of the stolen crypto;

Initial analysis of transactions – e.g. whether misappropriated funds were identified as reaching known exchanges, or are held by a single address or multiple disparate addresses; and

Jurisdictions of the customer reporting the incident and of the hackers or scammers.

How do you conduct investigations?

 

Regain Crypto consists an experienced team of investigators supported by our proprietary technology and industry-leading Blockchain Analytics and AML Platform. Thanks to one of the world’s largest database of blockchain transactions and our off-chain data and analytical engine, we detect the destination of misappropriated funds on the fly as well and can prepare comprehensive evidence in support. Regain Crypto has partnered with leading companies and experts in the crypto industry that specialize in fraud investigations, business intelligence and asset recovery.

What does the claim status mean?

 

Accepted for feasibility study – The claim was accepted for further feasibility assessment. The Regain Crypto Team is conducting comprehensive investigations on basis of collected evidence in order to estimate the chances of successful recovery. The analysis and further investigation  of a submitted case could take from a few days to couple of weeks. Once the Regain Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

 

Analyzing – The Regain Crypto Team is during the process of analyzing the information provided in the claim. The initial analysis of some claims can take longer than usual. This may be caused by:

  • significant amount of data provided;
  • verification of all cryptocurrency addresses provided;
  • searching links to your case in our databases.

The length of this process must be assessed on a case by case basis and it can take from a few days to a couple of weeks. Once the Regain Crypto Team finishes the initial analysis of the claim, a victim will be informed about further steps related to the submitted claim.

 

Awaiting more claims – The Regain Crypto Team marks the cases that, in the event of more claims, will increase the chance of recovering money as a result of a class action. At the moment the Regain Crypto Team is still awaiting more victims submitting the claims related to the certain case in order to collect additional evidence and examine the possibility of a successful reclaim. However, it should be noted that even individual cases may lead to capture of scammers or hackers in the future. The analysis and further investigation of a submitted case could take from a few days to couple of weeks. Once the Regain Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

 

Canceled – The status is used in two cases:

The claim was canceled as duplicate by the Regain Crypto Team. A victim should provide all information/documents related to his/her case in the initial claim and should not create other claims to provide additional evidence related to the same case.

The claim was canceled by a victim.

 

Closed – The Regain Crypto Team closes the case on the request of the victim.

 

Illicit addresses added to database – The Regain Crypto Team marks a scammer/hacker’s address as “high-risk” in Regain Crypto's database which allows to conduct a deeper analysis of illicit crypto flows, and to better trace the paths of outgoing crypto funds, through transaction tracking on Blockchain's AML Platform. The analysis and further investigation  of a submitted case could take from a few days to couple of weeks. Once the Regain Crypto Team decides to assist in the recovery of the stolen cryptocurrency, an offer and agreement will be proposed to the participants related to the accepted claims.

 

Pending – The Detailed Regain Request has been completed by a victim and is waiting for an initial analysis. Each claim is individually analyzed. The waiting time for the initial analysis depends on the number of claims submitted (it can take from a few days to a few weeks). During this process a victim can be asked to provide additional information and documents which will allow the Regain Crypto Team to better evaluate the claim.

 

Request for evidence – The Regain Crypto Team has started an initial analysis of the claim and asked a victim to provide additional information and documents which will allow to better evaluate the claim.
After providing the requested information/documents by a victim, the Regain Crypto Team needs a relevant amount of time (from few days to few weeks – depends on the complexity of the case and amount of data provided) to investigate the received evidence. Once the Regain Crypto Team finishes the initial analysis of the claim, a victim will be informed about further steps related to the submitted claim.

 

Request for more details – The Regain Crypto Team has started an initial analysis of the claim and asked a victim to provide some details related to submitted claim which will allow to better evaluate the case.
After providing the requested information by a victim, the Regain Crypto Team needs a relevant amount of time (from a few days to a few weeks – depends on the complexity of the case and amount of data provided) to investigate the received evidence. Once the Regain Crypto Team finishes the initial analysis of the claim, the victim will be informed about further steps related to the submitted claim.

 

Resolved – The claim was successfully resolved and stolen funds returned to the owner.

 

Waiting for a customer – The status is used in four cases:

In the submitted claim are the provided details of more than one scam/hack/fraud. The separate claims should be submited  for all cases. This will allow the Regain Crypto Team to focus on a specific case and better analyze it.

During submission of the Detailed Regain Request, a victim has not provided the required contact details. The Regain Crypto Team is waiting for outstanding information to procced further with the claim.

The claim was submitted by a person underage. To proceed further, the Regain Crypto Team needs to obtain an authorization that the minor is representing by his/ her legal guardian.

 

About Regain Crypto

Fees & Value threshold

Regain Crypto process in practice

Evidences

Regain Crypto LTD is a global leader in AML and analytics for cryptocurrencies and blockchain.
Since founded, Regain Crypto has created the most powerful AML
and analytics engine for blockchain.